Call Center Representative Resume: How-to Guide with Free Sample

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As a Call Center Representative, highlighting your positive impact on customer satisfaction metrics and client retention is key if you want to impress hiring managers.

But there is much more to it. Choosing the right resume format and emphasizing the right skills are just further examples of essential elements you need to consider when crafting your resume.

In this Call Center Representative resume guide, we’ll show you:

• Tips and tricks for writing an interview-attracting resume 
• A Call Center Representative resume sample you can adopt
• How to write and structure each section of your resume
• Secrets to writing an engaging resume objective and experience section for entry-level Call Center Representatives
• Additional sections that’ll position you as a good personality fit

Haven’t got all day? Use our resume builder tool to create your resume without stress. It’s free, easy to use, and can help cut your resume writing time in half.

Before we begin dropping the nuggets, here’s a Call Center Representative resume example:

Resume Example

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[James Gyllen]

[Call Center Representative]

[Denver, CO 45644 |  555-555-1234  |  jamesgyl@randomemail.com]

Summary

Customer service representative with a successful track record of dealing with complex insurance queries and resolving customer complaints. Commended for maintaining professionalism, patience, and efficiency in a high-volume environment to increase customer satisfaction.

Experience 

Call Center Representative

Quas Mobile | Denver, CO

June 2019 – Present

• Handled 50+ customer interactions daily, giving personalized and polite service to ensure customer retention.
• Mastered the company’s products and services to respond quickly to customer questions, increasing sales.
• Trained 4 new employees in customer service, teaching them how to recite scripts, resolve conflicts and enter data.

Customer Service Representative

Summers Storage | Denver, CO

April 2017 – June 2019

• Responded to 100+ inquiries daily from customers looking for storage solutions nationwide.
• Responded to customers’ questions, upsold products, and determined the ideal size of a storage space by using active listening skills and product knowledge.
• Compile source data, including customer names and addresses, phone numbers, and credit card information—and quickly enter it into the company’s customer relationship management software.

Education

B.A English Language

Colorado State University | Fort Collins, CO

2013 – 2017

• President, Entrepreneurship Club – 2016
• General Secretary, Debate Club – 2015

Skills

• Soft Skills: Problem-solving, Decision-making, Communication, Verbal Communication  
• Hard Skills: SQL, Data entry, Jira, Excel

Volunteering

• Volunteer, Bethel Community Shelter 

Certifications

• Call Center AssocCertified, Management and Strategy Institute, 2018

Languages 

• English, Spanish, French, Yoruba

Need a bit more inspiration? Our website has more than enough resume templates to meet your job search needs. 

For a Call Center Representative, the reverse-chronological format is often the best choice.

Here is why:

• Clear timeline of experience: Call centers typically want representatives who are experienced, as this reduces training time and often ensures better customer service. This format immediately gives hiring managers an overview of your work history.
• Familiarity for recruiters: This format is the most traditional and widely recognized. Most hiring managers expect and prefer this layout because it’s easy to scan.
• Demonstrates career progression: If you’ve had multiple roles in the customer service space, this format will naturally showcase any promotions or upward mobility. This progression can be a sign of dedication and skill.

In the context of call center roles, where consistency, experience, and clear communication are valued, the reverse-chronological format allows potential employers to quickly gauge your history in the field, making it an optimal choice.

A resume summary or objective is perhaps the most essential part of your resume. 

It’s the introductory section at the top of the first page where you provide the exciting highlights of your resume to draw in the reader to read the rest. 

A resume objective and summary are different. 

While a resume summary is better for more experienced candidates to provide insight into their expertise and experience, a resume objective is for junior reps to show their skills and give some insight into what they can offer to an employer.

Let’s look at an example of each.

Call Center Representative Resume Summary Example

As mentioned earlier, a resume summary is more suited to senior positions or for those with extensive work histories.

Here’s an example of how to write a resume summary for a Call Center Rep application:

This resume summary is an effective example for a customer representative for several reasons:

• Experience highlighted upfront: The summary immediately indicates the extensive experience of the candidate with “8+ years.” This instantly communicates to employers that the applicant is seasoned and familiar with the industry.
• Specific responsibilities: Mentioning specific like “leading and training call center departments” indicates versatility and leadership capabilities.
• Relevant skills: The skills mentioned are highly pertinent to a customer rep role. They are essential for managing customer interactions effectively and ensuring satisfaction.
• Quantifiable achievement: Including a statistic, such as “Maintained a 95% customer satisfaction rating,” provides credibility to claims and allow hiring managers to gauge the impact the candidate might bring to their organization.
• Comprehensive yet concise: Despite being brief, the summary gives a comprehensive overview of the candidate’s qualifications, from experience and skills to achievements, without being overly verbose.

This is a less effective example because it doesn’t offer any specifics or metrics to demonstrate the candidate’s abilities. Also, the stated objective emphasizes the candidate’s desire rather than how they can benefit the potential employer.

How to Write an Entry-Level Call Center Representative Resume Objective

Your goal as an entry-level Call Center Representative should be to show that you’re enthusiastic about your career prospects, ready to learn, and have transferable skills you can utilize once you’re onboard.

Entry-Level Call Center Representative Resume Objectives

How do you convince the hiring manager that you’re an excellent fit for the job, even when you’re entry-level and without experience? What is a good objective for a call center resume?

Check out these examples:

This resume objective is highly effective for the following reasons:

• Transferable skills highlighted: By detailing skills from a previous experience in a different industry that can be applied to customer service, the applicant demonstrates they have the necessary abilities to do an excellent job.
• Clear intent and fit: The candidate’s desire to work in a “fast-paced, team-based environment” aligns with typical characteristics of call centers and shows an understanding of the work environment and the need for efficient team working.
• Specific company mention: Naming “Red Telecommunications” personalizes the application and increases the chances that the recruiter will read the rest of the resume.

This resume objective falls short because it lacks specifics and doesn’t back up claims like “fast learner”.

Also, the objective doesn’t highlight any particular skills, proficiencies, or achievements that would make the candidate an asset in a call center environment.

After writing your objective or summary, describing your work history accomplishments is perhaps the next taxing activity when it comes to writing a resume. 

Job vacancy adverts usually have a list of the responsibilities and expectations that an employer is looking for. 

If you take some time to look them over and find ways to include keywords and terminology from these in your experience section, you’ll show that you are a great fit for this specific job.

The following is a list of typical Call Center rep tasks you might want to consider including in the experience section of your resume:

• Customer inquiries and orders: Engage with customers over the phone or face-to-face to share product or service details, process or input orders, address account cancellations, or gather complaint specifics.
• Record keeping: Maintain a detailed log of all interactions with customers, noting their questions, feedback, complaints, and the subsequent steps taken.
• Problem resolution: Handle service or billing disputes by methods such as replacing items, providing refunds, or amending bills.
• Billing and payments: Ascertain the costs associated with requested services, collect upfront fees or other payments, and manage billing processes.
• Escalation: Direct any unresolved customer issues to the appropriate department for in-depth examination.

Take a look at the following sections to get a clearer picture of how to craft your experience section.

Call Center Representative Resume Examples: Experience

These two resume experience section examples will show how you should or shouldn’t describe your work experience.

Several issues make this experience section an excellent one:

• Quantifiable achievements: The use of numbers in “30+ customer callback requests daily” and “surpassed monthly target of 500 calls and resolutions” provides concrete metrics that demonstrate the candidate’s capacity and efficiency. 
• Skill demonstration: The phrase “Resolved customer complaints in a calm and helpful way using active listening skills” not only indicates a core responsibility but also highlights a critical skill—active listening—that’s essential for customer service roles.
• Business impact: Mentioning that they “increased customer retention by 10% by resolving issues quickly” showcases a direct positive impact on the business, illustrating that the candidate isn’t just performing tasks but is contributing to the company’s success.

The lack of quantifiable achievements and specifics, as well as the generic phrasing used to describe the experience, make this a very weak example.

Entry-Level Call Center Representative Resume: Experience Section

If all you have are non-call center roles like general management, here’s how to list them:

This experience section does an excellent job of packaging the candidate’s achievements, skills, and responsibilities in a way that showcases their potential value in a customer representative role, even if it’s in a different industry. 

The candidate highlights abilities that are crucial in customer-facing roles, such as good communication skills: “served and provided excellent customer service.” Additionally, quantifiable results like “increase revenue by $10 per customer” or “served 60+ customers per day” lend credibility to the candidate’s claims.

Clearly, this example lacks detail and measurable metrics. The candidate doesn’t highlight any relevant skills or transferable experiences. 

Instead of focusing on their lack of call center experience, this applicant should feature their abilities and achievements from other roles to provide a clearer and more compelling picture of their qualifications.

Fortunately for many people, jobs as a Call Center Representative typically don’t require a Ph.D., Masters, or even a Bachelor’s degree. The most required academic qualification is a high school diploma.

If you don’t have a lot of experience and feel you’ll need an extra kick, including extracurricular activities, awards, achievements, and distinctions.

Review the samples in the next section to see how to craft your education section.

Call Center Representative Resume Education Section

Below are examples of how to list your education section in your resume:

This candidate provides details about what extracurricular activity they engaged in. 

To be a Call Center Representative, you need a high level of self-motivation to hit your daily or weekly goals. Relevant extracurricular activities that show resilience, self-motivation, and leadership qualities are excellent ways to show that you have practiced the required skills. 

This second example only lists the high school certificate and nothing else. The hiring manager can’t tell if they were involved in other activities in school. 

Listing your education without extracurricular activities or any awards and achievements could only fit well in a resume for a highly experienced Call Center Representative. 

If the decision comes down to the academic requirement, the candidate with the first example is more likely to get an interview than the second one.

If you don’t have enough experience to display in your resume, then you need to evaluate your academic study and find what other activities (academic or not) helped you build and hone your skills.

Call Center Representative jobs aren’t the same everywhere. Regardless of how generic your customer service skills are, you still need to tailor your resume skills to the organization you’re applying to. 

Conveniently, you’ll find the skills the employers require in the job posting. They may not list the required skills boldly and clearly. Instead, they may incorporate the needed skills into the job requirement. 

So, once again, review the job requirements and pick out the skills listed.  

Here’s a call center skills list you can take as a reference:

But how do you describe your call center skills on a resume?

Ideally, as you’ve seen in some of the examples in this guide, you should create a separate section for your hard skills and weave your soft skills, such as active listening or problem-solving skills into all the other sections by giving examples of when you have used them.

How else can you convince the hiring manager that your personality, the real you, and not just your professional accomplishments, match this job?

Simple: add more relevant sections.

To add other sections to your resume for this type of job, you must remember that they want someone who’s professional and has a pleasant personality and disposition towards people.

🌟Featured Content: Use an outline to map out what you want to include in your resume. This way, you’ll know what can fit into one to two pages from the start. You’ll also get a feel for what things you might want to include in “other” sections.

Some additional sections you might want to consider are:

• Certifications: Speaking to people over the phone might not require a Master’s degree or Ph.D., but you might need certifications to make you look professional and improve your human relations craft. 

• Hobbies and interests: Your hobbies present you as a personable candidate and bring the human factor into your resume.

• Volunteering: Where do you spend your free time? Someone who volunteers in the community might better understand how to be more empathetic to people rather than someone who doesn’t volunteer at all. 

Other extra sections are: 

• Accomplishments
• Projects
• Awards and honors
• Languages 
• Associations, etc.

Call Center Representative Resume Sample “Other” Sections

Here’s a sample of how to format your “other” sections:

In summary, here are some key takeaways from this guide:

• Read the job description thoroughly before jotting anything down
• Write your resume objective or summary last, as you’ll have a better view of the strong points in your resume after writing other sections 
• Acquire and list certifications in your Call Center Representative resume to show you have the technical knowledge and formal training about your job
• Call Center Representative jobs are people-oriented. Use additional sections to show how you can relate easily with a diverse range of people while keeping conversations going. Go the extra mile to diversify this with skills such as the ability to speak foreign languages.
• Consult Call Center Representative resume samples like ours for inspiration

No matter what you write on your resume, make sure that it fits the job, sets you apart, and helps you put your best foot forward. You’ll be on your way to your dream job in no time!